I've downloaded the app and it is asking me for a retailer code, what should I put?
In the space where it says retailer code, type 'photofactoy' then press submit; this will then locate our store. Once it has finished validating and finds us, press continue. You are now ready to start printing!
When will my prints be ready for collection?
If you ordered your prints online then they will be ready by the next working day. If ordered instore, times could vary depending on the amount of prints, however one of our members of staff will give you a precise time for collection. This is usually less than an hour. To clarify when your prints will be ready for collection feel free to ring us on 01622 730730
I have a parcel ready for collection at your DPD PickUp point, what ID should I bring?
When you collect your parcel you will need to bring your Pickup Pass (with the QR code on) AND photo ID such as a driving licence or passport. If you do not bring your pickup pass you will need photo ID and a bank card. Without the relevant ID we can't hand over the parcel. If you have any questions about the ID required please call us on 01622 730730.